The issue objects describe issues/tickets that have been created in OfficeRnD.
You can retrieve an individual issue as well as query all the issues by location, company or member.
Note
In order to use the requests in this collection you need to authenticate to the API with your username and password by using this request.
Important
These endpoints can be used only by standard members and not teammates.
At the moment teammates can manage tickets only via the OfficeRnD admin UI.
Here is the list of the issue object properties:
Issue
| Property | Type | Required | Description |
|---|---|---|---|
| office | Location | false | The location associated with the issue. |
| assignedTo | id | false | The _id of the teammate to which the issue is assigned. |
| status | string | false | The status of the issue. The available values are "new", "open", "pending" and "resolved". By default every issue that's created is "new". |
| resolvedDate | date | false | The date when the issue was resolved. When an issue has its "status" set to "resolved", this date is automatically populated. |
| type | Issue Options | true | The _id of the issue type. |
| team | Company | false | A reference to the company which reported the issue. |
| member | Member | false | A reference to the company which reported the issue. |
| subject | string | false | The subject/title of the issue. Although not required it's preferable to have a subject. |
| message | string | false | A detailed description of the issue. Although not required it's preferable to have a message. |
| number | string | readonly | The number of the issue. The number is automatically generated and will add 1 to the previous largest ticket number. |
| priority | Issue Options | true | The _id of the issue priority. |
| severity | Issue Options | true | The _id of the issue severity. |
| lastMemberUpdate | date | true | The date when the issue was last updated by the customer. |
| createdAt | date | readonly | The date when the issue has been created. |
| createdBy | id | readonly | The user that created the issue. |
| modifiedAt | date | readonly | The user that did the last modification to the issue. If no update is made this field will match the "createdAt" field. |
| modifiedBy | id | readonly | The user that did the last modification to the issue. Before the first modification, this field equals to the "createdBy" field. |